Terms of service
Last Updated: July 24, 2025
Welcome to Desi Mithas!
These Terms of Service (“Terms”) govern your use of the Desi Mithas website and any services, features, or purchases you access through www.desimithas.in (the “Services”). The website is operated by Desi Mithas and powered by Shopify.
By using this website, placing an order, or interacting with our services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
Welcome to Desi Mithas!
These Terms of Service (“Terms”) govern your use of the Desi Mithas website and any services, features, or purchases you access through www.desimithas.in (the “Services”). The website is operated by Desi Mithas and powered by Shopify.
By using this website, placing an order, or interacting with our services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
1. Eligibility & Access
By using our site, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction, and that all personal details you provide are accurate.
You are responsible for safeguarding your account credentials and are solely liable for any activities under your account.
By using our site, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction, and that all personal details you provide are accurate.
You are responsible for safeguarding your account credentials and are solely liable for any activities under your account.
2. Product Description & Availability
We offer handmade food items crafted in small batches. Images shown are for reference only; slight variations in color, shape, or packaging may occur.
We reserve the right to change product details or discontinue products without notice.
We offer handmade food items crafted in small batches. Images shown are for reference only; slight variations in color, shape, or packaging may occur.
We reserve the right to change product details or discontinue products without notice.
3. Orders & Acceptance
Placing an order constitutes an offer to purchase. Desi Mithas may accept or decline your order at its sole discretion. Orders are confirmed only after payment is successfully processed.
You agree to use our products for personal or gifting purposes only, not for resale.
Placing an order constitutes an offer to purchase. Desi Mithas may accept or decline your order at its sole discretion. Orders are confirmed only after payment is successfully processed.
You agree to use our products for personal or gifting purposes only, not for resale.
4. Pricing & Payments
Prices are listed in INR and include applicable GST unless otherwise stated. Shipping fees are shown at checkout.
You agree to provide accurate billing and payment details. Desi Mithas is not responsible for delays due to payment gateway issues or declined transactions.
Prices are listed in INR and include applicable GST unless otherwise stated. Shipping fees are shown at checkout.
You agree to provide accurate billing and payment details. Desi Mithas is not responsible for delays due to payment gateway issues or declined transactions.
5. Shipping & Delivery
We ship pan India via trusted courier partners. Delivery timelines are estimates only. Risk and title pass to you upon handover to the courier.
Desi Mithas is not liable for delays due to courier issues, natural calamities, or customer unavailability.
We ship pan India via trusted courier partners. Delivery timelines are estimates only. Risk and title pass to you upon handover to the courier.
Desi Mithas is not liable for delays due to courier issues, natural calamities, or customer unavailability.
6. Refund & Return Policy
Due to the perishable nature of food items, we do not accept returns if a packet has been opened.
Returns are accepted only if:
Due to the perishable nature of food items, we do not accept returns if a packet has been opened.
Returns are accepted only if:
- The item is damaged during transit
- You receive the wrong item
Customers must notify us within 24 hours of delivery with clear photos and must arrange return shipping themselves. See our Refund Policy for full details.
7. Use of Customer Content
By submitting product reviews, feedback, or images, you grant Desi Mithas a royalty-free, worldwide license to use such content for marketing, social media, or branding — while respecting your privacy.
By submitting product reviews, feedback, or images, you grant Desi Mithas a royalty-free, worldwide license to use such content for marketing, social media, or branding — while respecting your privacy.
8. Third-Party Services
Desi Mithas is hosted on Shopify and may link to third-party websites or services. We are not responsible for the content, policies, or actions of any third-party sites.
Desi Mithas is hosted on Shopify and may link to third-party websites or services. We are not responsible for the content, policies, or actions of any third-party sites.
9. Intellectual Property
All content on this website — including images, logos, and packaging designs — is the property of Desi Mithas or its partners. You may not use or reproduce it without written permission.
All content on this website — including images, logos, and packaging designs — is the property of Desi Mithas or its partners. You may not use or reproduce it without written permission.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using the site, you consent to our collection and use of your information, including for branding and marketing purposes.
Your personal information is handled in accordance with our Privacy Policy. By using the site, you consent to our collection and use of your information, including for branding and marketing purposes.
11. Prohibited Use
You agree not to misuse our site or services. This includes spamming, hacking, impersonating others, or violating applicable laws.
You agree not to misuse our site or services. This includes spamming, hacking, impersonating others, or violating applicable laws.
12. Disclaimer of Warranties
Our products and services are provided “as is” without warranties of any kind. We do not guarantee that the site or product availability will be error-free, uninterrupted, or free of harmful components.
Our products and services are provided “as is” without warranties of any kind. We do not guarantee that the site or product availability will be error-free, uninterrupted, or free of harmful components.
13. Limitation of Liability
Desi Mithas shall not be liable for any indirect, incidental, or consequential damages, including lost profits or delays. Maximum liability, if any, shall not exceed the value of your purchase.
Desi Mithas shall not be liable for any indirect, incidental, or consequential damages, including lost profits or delays. Maximum liability, if any, shall not exceed the value of your purchase.
14. Indemnification
You agree to indemnify and hold harmless Desi Mithas and its affiliates from any claims, liabilities, or legal expenses arising from your breach of these Terms or misuse of our Services.
You agree to indemnify and hold harmless Desi Mithas and its affiliates from any claims, liabilities, or legal expenses arising from your breach of these Terms or misuse of our Services.
15. Governing Law & Jurisdiction
All legal disputes or claims related to your use of our website or purchases shall be governed by the laws of India. You agree that the courts of Garhwa, Jharkhand shall have exclusive jurisdiction in all matters arising out of these Terms.
All legal disputes or claims related to your use of our website or purchases shall be governed by the laws of India. You agree that the courts of Garhwa, Jharkhand shall have exclusive jurisdiction in all matters arising out of these Terms.
16. Modifications
We may update these Terms from time to time. Continued use of the website after updates constitutes your acceptance. Please review this page periodically.
We may update these Terms from time to time. Continued use of the website after updates constitutes your acceptance. Please review this page periodically.