Refund policy

Refund & Return Policy – Desi MithasAt Desi Mithas, your satisfaction is important to us. We take great care in preparing, packing, and delivering our handmade products to ensure they reach you fresh and safe.
However, due to the perishable and consumable nature of our food items, we follow a strict no-return policy once the product packaging is opened.
Please read our policy carefully:
 Eligibility for Return/RefundWe accept returns and issue refunds or replacements only under the following conditions:
  1. Damaged, broken, or tampered packaging at the time of delivery
  2. Wrong item delivered (i.e. not matching the product you ordered)
  3. Expired or stale product received upon delivery (highly unlikely, but covered)
 In such cases, you must notify us within 24 hours of delivery with clear photographs and order details. Non-Returnable Items
  • Any product that has been opened, consumed, or partially used
  • Orders where taste or personal preferences are cited (we maintain consistent quality but individual tastes may vary)
  • Returns initiated after 24 hours of delivery
Return Process (if eligible)If your case qualifies for a return:
  • You must arrange return shipment at your own cost
  • Product must be unopened, unused, and in original condition
  • Returns must be sent to the address we provide after approval
We currently do not offer pickup services for return orders. Refund Process
  • Approved refunds will be processed within 7 business days to your original payment method
  • In case of replacement, we will ship the correct/fresh product at no additional cost
 NoteAs a small business focused on handmade food rooted in tradition, we truly value your understanding and support. Each order is made with care, and we’re always here to resolve any genuine concerns.For any issues, please write to us at mai.desimithas@gmail.com or WhatsApp us at :telephone_receiver: +91-77640 05858  within 24 hours of receiving your order.